About Us

GVPVS COVID-19 SAFETY PLAN

Victim Services is operated by the Greater Victoria Police Victim Services Society, established under the Societies Act of British Columbia in 1984.

Our Service Delivery Model is based on empowerment through information, options and alternatives, so individuals can make well-informed choices to assist them in their personal paths to recovery.

Our Goals and Objectives:

Goal: Services and Support

The communities we serve (police and victims) receive services and support when most needed.

Objectives:

  • GVPVS service model is aligned to its mandate and the evolving needs of victims.
  • Stakeholders and partners understand what GVPVS does and there is mutual trust and reliance on GVPVS.
  • GVPVS service delivery utilizes relevant technology and social media.
  • GVPVS practices are client centered, and trauma informed.

Goal: Organizational Sustainability

GVPVS has a strong operational foundation (including a fiscally sustainable path) which together with technology, partnerships and other resources enables GVPVS to meet and support the demand for its services.

Objectives:

  • GVPVS has the technology, partnerships, and resources to meet the needs of its clients.
  • Leverage multiple streams of funding including grants, contracts, and donations.
  • Improve access to resources, information and other operational support.

Goal: Capacity

GVPVS has a committed team with the capacity and competencies to deliver service and support excellence.

Objectives:

  • GVPVS has an appropriate human resource complement with strong morale, engagement and high staff satisfaction.
  • GVPVS has a leadership structure designed to meet the needs of the Greater Victoria region.
  • GVPVS staff receive market comparable pay and have access to continued training, support, and safety mechanisms.
  • GVPVS as a Vicarious Trauma Informed Organization supports workforce wellness strategies for staff.

Vision, Mission, Values and Principles

Our Vision

The individuals we serve achieve a state of well-being.

Our Mission

We work with police in the Greater Victoria area to provide emotional
support, practical assistance and referrals to individuals impacted by crime and trauma.

Our Values

Commitment

  • We are committed to the communities.
  • We serve and to our vision and mission.
  • We support the rights of victims.
  • We work collaboratively within GVPVS and with our police and community partners.

Service

  • We are client-focused.
  • We provide exceptional service.
  • We are highly trained and professional.

Integrity

  • We work in accordance with a Code of Ethics.
  • We are transparent.
  • We treat information from the communities we serve and our police partners with confidentiality.
  • We earn trust by doing what we say.

Empathy

  • We are compassionate.
  • We are non-judgmental and understanding.

Diversity

  • We respect the strengths and needs of the diverse communities we serve.
  • We strive to be inclusive and representative, respecting all individuals with and their uniqueness.
  • We respect each other and the different roles we perform.