Who We Serve

Victim Services is available 24 hours a day, 7 days a week at the request of police for crisis calls to assist victims of crime and trauma including family members and witnesses. Highly trained staff provide emotional and practical crisis support plus ongoing support services including information on your police file, police procedures, the court system, referrals to community supports, assistance with Crime Victim Assistance applications and Victim Impact Statements.  A team of trained volunteers assist with the Court Support Program which facilitates court preparation, courtroom orientation and court accompaniment.

Victim services provides support to victims of:

  • Assault
  • Arson
  • Break & Enter
  • Threats
  • Criminal Harassment (Stalking)
  • Domestic Violence
  • Fraud
  • Fire
  • Hate crime
  • Homicide
  • Human Trafficking
  • Missing Persons
  • Motor Vehicle Collisions
  • Robbery
  • Sexual Assault
  • Sudden Death
  • Suicide/Attempted Suicide

Please note that there are some situations that are beyond the services Victim Services are mandated to perform; are too dangerous to the staff or will not help victims. Examples of these are:

  • Violent situations, where the combatants have not been separated through arrest, detention or removal to a different residence or shelter.
  • Victims who are utilizing other services that provide crisis assistance.
  • Psychotic, schizophrenic or other actively mentally ill people in crisis will be referred to the appropriate services.
  • People who are intoxicated/on drugs and are unlikely to benefit from and will not receive immediate assistance, but may receive follow-up at any date.
  • Child victims of physical or sexual assault who are not under their parent’s care and control fall under the mandate of the Ministry of Children and Family Development.

Victim Services does not provide:

  • Legal advice.
  • Advice on family and/or civil matters.

Your Rights If You Are A Victim of Crime

British Columbia’s Victims of Crime Act  (VOCA) sets out the rights of victims. It gives victims the right to:

  • Be treated fairly and with respect by all workers in the criminal justice system;
  • Receive information about:
    • Victim services available to you
    • Benefits
    • Financial assistance for criminal injury
    • How the criminal justice system works
    • Your rights to privacy

You may also be able to receive information about the:

  • Status of police investigations for your case
  • Court dates and what happens at court
  • Accused or offender while they are in the community and in custody

The Canadian Victims Bill of Rights provides victims of crime with the following rights:

  • The Right to Information
  • The Right to Participation
  • The Right to Protection
  • The Right to Restitution